ServiceNow Inc., a digital workflow company, today introduced the release of Now Platform Rome and Manufacturing Connected Workforce. 

Now Platform Rome includes new industry solutions to empower organizations to accelerate automation and strengthen operations across the enterprise. These new solutions will help organizations in the manufacturing, telecommunications, financial services, and healthcare and life sciences industries fuel great experiences and connect more deeply with customers and employees in the new world of work. The release also includes Operational Technology Management (OT Management) — a single system of action to manage and secure critical operational technology across all manufacturing operations from one platform.

Manufacturing Connected Workforce is a single digital solution that helps manufacturers maximize their return on Industry 4.0 investments. It helps digitize maps and visual guides of a facility’s systems and processes, includes standard operating procedures (SOPs) to help ensure efficiency and compliance, and uses institutional knowledge to empower operators with best-practice expertise.

“As plant modernization becomes a necessity to accelerate and the skills gap continues to widen, manufacturers are seeking new ways to leverage technology to connect and enable their workforce and digitize, secure and protect their operations,” says Andrew Caveney, global supply chain partner, EY UK. “As part of our work with ServiceNow, we are combining EY’s manufacturing industry, supply chain and cyber expertise with ServiceNow’s industry-leading digital workflows to help our manufacturing clients improve experiences and outcomes across the manufacturing value chain.”

Available in the Rome release is the Healthcare and Life Sciences Service Management platform, a digital health platform for healthcare providers, life sciences companies and healthcare payers. It simplifies everything from pre-visit questionnaires to patient support between appointments to clinical trial interactions — all geared at building better patient experiences. Healthcare and Life Sciences Service Management also includes ServiceNow Vaccine Administration Management (VAM) to continue helping public and private sector organizations efficiently turn vaccines into vaccinations. By connecting workflows across organizations and systems, the platform enables more effective vaccine distribution, administration and monitoring.

“The COVID-19 pandemic presented an enormous challenge and opportunity for SnapNurse. We are proud to provide greater access to education and COVID vaccines through our SnapClinics in underserved urban and rural communities in the U.S.,” says Cherie Kloss, founder and CEO of SnapNurse. “The ServiceNow Platform and ServiceNow Vaccine Administration Management solution have helped us manage scheduling, inventory and reporting of COVID vaccinations, ensuring the flow of data is secure, consistent and up to date. We see ongoing value in the ServiceNow Platform to continue to deliver healthcare to citizens across the U.S.”

About ServiceNow

ServiceNow is a cloud-computing software company delivering digital workflows that create great experiences and unlock productivity. Delivering services through the Internet as a Service, the company serves a range of industries, including technology, education, healthcare, financial services and government. ServiceNow aims to make the world of work, work better for people.