Berkshire Grey Inc., a provider of AI-enabled robotic solutions that automate supply chain processes, introduced its Reverse Logistics solution to help retailers accelerate the resale of returned goods and improve labor utilization in the returns process. Projections indicate that by the end of January, consumers will return approximately $120 billion of goods following the holiday season, creating a significant inventory and cost challenge for retail. By implementing Berkshire Grey’s Reverse Logistics solution for returns processing, e-commerce providers and retailers can reduce the time required to recirculate returned items back onto the shelf.                                                   

“Returns processing has a significant adverse impact on the real profitability of e-commerce,” says Tom Wagner, CEO of Berkshire Grey. “As online shopping continues to grow, returns operations, while more critical than ever post-holiday season, are struggling to keep up. By applying robotic automation to optimize reverse logistics processing, e-commerce retailers and 3PLs have an opportunity to change the equation for e-commerce returns and turn a negative into a positive.”

Berkshire Grey’s Reverse Logistics solution helps decrease markdowns by speeding up returns processing to get goods back into inventory or moved to refurbishment up to 25% faster than manual processing. In addition, the solution reduces processing costs by improving labor handling efficiency by up to 35%. The Reverse Logistics solution includes Berkshire Grey’s Robotic Product Sortation with Identification (RPSi) and Robotic Shuttle Put Wall (RSPW) systems, both of which are configured to efficiently process returns. 

About Berkshire Grey

Berkshire Grey Inc. helps customers change the essential way they do business by delivering game-changing technology that combines AI and robotics to automate fulfillment, supply chain and logistics operations. Berkshire Grey solutions are a fundamental engine of change that transform pick, pack, move, store, organize and sort operations to deliver competitive advantage for enterprises serving today’s connected consumers. Berkshire Grey customers include Global 100 retailers and logistics service providers.