The global business process outsourcing (BPO) market continues to strengthen relative to the more mature IT outsourcing market and is forecast to reach $450bn by 2012, according to a June report entitled "Global BPO Market Forecast: 2008-2012" from BPO analyst firm NelsonHall.
"The big trend is that companies are realizing they need specific solutions to address their outsourcing challenges and that BI (business intelligence), data management, spreadsheets, BPM (business process management) and ERP systems do not do that," says James S. Diggs, vice president of strategy and business development for Janeeva, an outsourcing relationship management provider.
"Now they are looking at the emerging companies because the bigger vendors are not fully addressing their needs," Diggs says.
Source: CRM Buyer, http://crmbuyer.com