Last-mile deliveries often represent the most difficult aspect of supply chain management. Pound-for-pound, they are certainly the most costly element in the delivery process. They are also fraught with the danger of delay, damage, and loss—all while end customers anxiously wait for their often-critical shipments.
Here are five challenges shippers face when managing last-mile deliveries — and how they can tackle them holistically with a combination of technology and people.
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