A survey by Forrester Research of more than 260 IT professionals shows that 63 percent expect Web 2.0 technologies such as blogs, wikis and RSS feeds to have a moderate or substantial impact on their businesses in the next three years.
"I am seeing more and more IT departments lead the Web 2.0 discussions," says G. Oliver Young, the Forrester analyst who wrote the report. "I am having fewer and fewer discussions with lines of business saying, 'We need help to get around our IT department.'"
Forrester said its previous predictions--that IT shops would grow comfortable with Web 2.0 tools, acknowledge that they meet enterprise requirements and see the support of such technologies as a way to bolster their relevance--are coming true.
"It is a growing familiarity of the tools up and down the organization," Young says. "Just a couple of years ago, a lot of these tools were very foreign. IT departments and professionals are increasingly using these tools for their own use."
Source: Computerworld, http://computerworld.com