Progress Software Corporation, which provides infrastructure software to manage business applications, says that Volvo Cars Belgium has deployed the XDMS Dealer Management System (DMS) from XPower Automotive Software.
The system, based on Progress Software's OpenEdge business application platform and its Progress Sonic ESB (enterprise service bus), was deployed across all 65 dealers in Belgium. With the system, according to Progress, dealers can offer customers enhanced support and service and ensure that 98 percent of Volvo parts are delivered overnight.
The Xpower XDMS dealer management system is uniquely designed for the automotive industry, and uses vehicle identification numbers to track each car through its entire lifecycle. This includes the original vehicle order, maintenance history, warranty repairs, service appointments, technician time, parts and customer invoices. The system also handles back office accounting functions for the dealer, including monthly reporting for the vehicle manufacturer.
"Volvo is recognized as a world leader in safety and innovation, but we also strive to deliver the ultimate customer experience," says Christoph Cordier, customer service manager for Volvo Cars Belgium. "In order to achieve the highest level of customer satisfaction we needed a technology partner that understood the needs of the automotive industry. We took our time and together with our dealers, we researched eleven different DMS applications. The dealers felt that Xpower's Progress-based system had the best functionality and really understood how their businesses operate."
Visit www.progress.com and www.xpower.be.