Sterling Commerce and Deloitte have brought together the formers solutions and the latter's advisory and implementation-related services to help companies improve their multichannel e-commerce selling and fulfillment processes.
"Virtually all retailers are in a race to improve the profitability of their e-commerce channel along with their traditional brick-and-mortar stores and, in some cases, their catalog operations," says Dave Gully, principal with Deloitte Consulting LLP and Deloitte's Sterling Commerce alliance leader. "We also believe that retailers who are committed to growing multichannel capabilities could have the potential to realize better and more profitable customer relationships than those developing channels independently."
The two say they can offer retailers, direct-to-consumer manufacturers and other multichannel companies a combination of products and services to help them address specific business problems. Deloitte provides process, strategy and technology-related consulting capabilities, focused on key industries and has access to audit, tax and financial advisory services capabilities as well.
Sterling Commerce products include Sterling Selling and Fulfillment Suite and Sterling Commerce integration solutions for managed file transfer and business-to-business connectivity and collaboration.
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