In a survey conducted last year by IFS, 20 percent of enterprise software users said their top causes of wasted time were learning different modules and applications and just trying to find task-related information.
Data like that should rattle managers. For one thing, productivity is not just about doing things faster, but also about not wasting time. Also, the success of ERP rollouts hinges on end users actually adopting the applications in their daily work. "If you ask CFOs, they don't really care about how delighted employees are about using the new software," says Dan Matthews, the Sweden-based chief technology officer of IFS, an enterprise resource planning vendor. "But they do care about how many months there are between when the software goes live and when employees are regularly updating time and expense reports in the system, or project managers are using it for planning."
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