Astea International Inc., a vendor of service lifecycle management and mobility systems, has introduced version 9.0 of Astea Alliance for service organizations. Astea provides a broad range of processes related to service lifecycle management, including customer relations, service, assets, forward and reverse logistics, and mobile workforces. Built on the latest Microsoft .NET 3.5 platform, Astea Alliance offers support for professional services automation, business intelligence, service work orders, logistics, workforce scheduling optimization, and scheduling and dispatch, among other processes. Astea recently expanded its offering in the area of mobile field-service execution, with the acquisition of FieldCentrix. The company has licensed applications to companies in a variety of areas, including information technology, telecommunications, instrument and controls, business systems, HVAC, gaming and leisure, industrial equipment and medical devices.
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