Software as a service has been around for many years, but it's only recently that enterprise IT managers have been implementing a new series of collaborative applications that can bring together distributed work teams and build up a corporate knowledge base. Tools such as build-your-own wikis, hosted customer relationship management tools, and numerous Web-based discussion forums and messaging products are enabling better cross-pollination of ideas and boosting sales with improved customer support.
Before you start with any of these applications, you need to take your first step: finding your collaboration champion or someone who is going to lead by example.
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