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Home » Tyco Tightens Up CRM Practices, Saves Big

Tyco Tightens Up CRM Practices, Saves Big

September 29, 2009
Purchasing.com

Not long ago, at the request of Tyco International's IT sourcing team, a supplier of customer relationship management solutions took a close look at its contracts with different Tyco businesses and discovered an inconsistency that was causing Tyco to spend more than necessary on CRM. Several of Tyco's businesses had different subscription plans for the software, and therefore paid different pricing. The supplier offered to put every business on the same licensing plan. Result: 23 percent savings in the first year for Tyco.

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Technology Business Strategy Alignment Global Supply Chain Management Sustainability & Corporate Social Responsibility High-Tech/Electronics Industrial Manufacturing
KEYWORDS Business Strategy Alignment Global Supply Chain Management High-Tech/Electronics Industrial Manufacturing Supply Chain Analysis & Consulting sustainability Technology
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