Not long ago, at the request of Tyco International's IT sourcing team, a supplier of customer relationship management solutions took a close look at its contracts with different Tyco businesses and discovered an inconsistency that was causing Tyco to spend more than necessary on CRM. Several of Tyco's businesses had different subscription plans for the software, and therefore paid different pricing. The supplier offered to put every business on the same licensing plan. Result: 23 percent savings in the first year for Tyco.

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