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Business intelligence and analytics are a huge priority this year, according to various surveys. Why? First, companies have been focused on implementing transaction systems, e-commerce systems, point-of-sales systems, ERP systems and so on. They've now arrived at a place where they've accumulated a lot of data; the next step is to figure out what to do with it. Second, BI and decision support are hardly new ideas, but they've really come of age. Organizations are interested not only in putting tools in place, but more around organizational capabilities-the analysis culture they need to pull that off.
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