Adeptron Technologies Corporation, an electronics manufacturing services provider, has deployed RapidResponse from Kinaxis to optimize operations performance management at its three manufacturing facilities.
Adeptron needs accessible and actionable supply chain information to effectively respond to a constant stream of customer requests for changes to order quantities, delivery dates or product engineering. RapidResponse, integrated with Adeptron's Syspro ERP system, provides real-time visibility into the effects of customer requests on its supply chain and enables front-line staff to determine the optimal resolution by performing "what if" scenarios.
Analysis of supply chain changes that, before RapidResponse, could take days to compile and provide to the customer, reportedly can be done in a half-hour without considerable buyer participation, extended ERP system downtime or abundant paper reports.
"Kinaxis RapidResponse was the perfect solution to address our need for improved analysis and responsiveness," says Geoff Beale, vice president of operations for Adeptron.
By adopting RapidResponse, Adeptron has also enabled customers to quickly access pertinent supply chain information. Whether a customer wants insight into the status of an order or is looking to provide comment on a revised production schedule, Adeptron's immediate feedback has increased the level of visibility offered to the customer.
"Adeptron's response management capabilities are proof that OEMs don't have to give up visibility and control when outsourcing their operations," said Randy Littleson, vice president of marketing for Kinaxis. "Adeptron recognizes that by being a responsive and transparent solutions provider, they are able to enhance their customer's competitive advantages. This is a very compelling value proposition for Adeptron to bring to the table."
See www.kinaxis.com for more on RapidResponse.