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Some Wendy's franchises are outsourcing their drive-through order-taking to a central call center in Delaware.
I am not making this up. According to a story in USA Today, if you pull up to the drive-through station outside the Wendy's in Middletown, R.I., a person in Wilmington, Del., will ask if you want fries with that.
One of the more mind-boggling applications of outsourcing is about to be incorporated into the field of journalism.
An online California newspaper called Pasadena Now has just hired two reporters from India to cover Pasadena. They will be doing this without leaving Mumbai and Bangalore.
Among the things the Indian reporters will be doing is covering local government meetings by viewing them on closed-circuit television.
As someone who has sat through his share of municipal meetings over the years, let me just say this: Watching a planning and zoning meeting on closed-circuit television is the closest these guys will come to death and still have vital signs.
Source: CRM Buyer, http://crmbuyer.com
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