Ways of slashing waste in manufacturing can be applied to supply chain processes, although progress is slow. Second of a two-part series on continuous improvement.

An Aberdeen survey finds that while the multiple-channel approach leads to success more often than not, the internet and call centers support the primary delivery vehicle-the store.

Inconsistencies in product information are significant contributors to supply chain inefficiency. Data synchronization, both internally and with trading partners, can help companies achieve and maintain one version of the truth.

Logistics service providers are split on the question of whether to buy software off the shelf, or build it internally. To be competitive, they should decide quickly-and dump their outmoded equipment.

While supply chain efficiency is important, companies need to focus more attention on reducing risk to their financial performance resulting from supply chain disruptions.