For logistics-driven companies, advances in mobile computing and communications in the last decade now are leading us toward what Gartner has called true supply chain execution convergence. The potential gains - lower costs, increased efficiency, less waste, reduced environmental impact, higher customer satisfaction and overall improved profitability - are simply too big to ignore. However, corporate executives and planners should proceed carefully in positioning their companies to get the highest return on their investment in converging supply chain execution technologies.

Have you ever wondered why it is so easy for improved processes to go back to how they were performing before improvement? Why it always seems that, even if everybody follows the new instructions, the process still produces defects? Why it's so hard to maintain the benefits in the process after the projects are done?