The family-owned distributor of dental supplies learns that the quality of customer service is only as good as the documents that it generates.

Endo trusts an outsider to manage its supply chain for the distribution of prescription pain relievers, complete with regulatory complexities.

Canada's largest sporting-goods retailer operates under many names, but they all draw on the same supply chain-including a brand new warehouse management system.

MPC might be dwarfed by other providers, but its components are just as vital. So is a supply chain that can assess the reliability of suppliers.