Wavelink has developed a new version of Avalanche, its mobility-management software.

Analyst Insight: Continuous industry, business and customer demands force companies to maintain business processes in permanent evolution. Highly productive organizations strive to achieve a technological edge, business efficiency, and regulatory compliance, which must be assimilated within the organization's operations, to increase and optimize business performance. - Jorge Garcia, Senior Analyst, Technology Evaluation Centers

Over the last year, we've posted a number of blogs and published some articles on the benefits of outsourcing. We've discussed the reasons why companies choose to outsource specific functions and shown how business process outsourcing (BPO) providers can actually improve operations and save money. What we glossed over was the necessary relationship that has to exist between the company that's outsourcing and its provider. Making a success out of this relationship is a shared responsibility, one that cannot be overstated.

The maker of sophisticated medical equipment had reached a "plateau" in its efforts to boost customer service and optimize costly inventory within its global operation. Then it found a way to climb higher.

High-tech firms have had to deal with volatile demand as consumers preferences have rapidly changed in view of innovative products and services. Market velocity is so high in this sector that products and entire companies can go from "high flier" to "crash and burn" very quickly. Even leading companies with strong brands have to continue to develop revolutionary products and new business models to stay relevant.