The family-owned distributor of dental supplies learns that the quality of customer service is only as good as the documents that it generates.

Supply chain management simply isn't good enough anymore. Today, you must have a combination of strong executive leadership, careful process redesign and demand-driven supply networks.

IBM at one point had 30 supply chains, one for each of its business units, with each considered a necessary cost of doing business. Today the Integrated Supply Chain at IBM is an innovative, strategic business unit that delivers significant cost savings, competitive advantage and enterprise alignment.

The chemical company launched a proactive initiative to reduce the company's risk profile, improve public safety and provide industry leadership on a safe and secure chemical supply chain.

The dominant player in the market for cell-phone chargers figures out where the money is being spent-then takes steps to reduce it.