The family-owned distributor of dental supplies learns that the quality of customer service is only as good as the documents that it generates.

Operating bigger ships efficiently, attention to inland infrastructure and compensatory pricing are all on the agenda of the ocean carrier's management team this year.

A conversation with Gregg Mitchell, vice president of supply chain and logistics at Glazer's Wholesale Drug Co., Dallas.

Supply chain management simply isn't good enough anymore. Today, you must have a combination of strong executive leadership, careful process redesign and demand-driven supply networks.

A coordinated, well-rehearsed strategy gets P&G back on line in New Orleans in record time. And the company learns some lessons for the future.