Getting customers whatever they need whenever they need it, and as quickly as they expect it, has become easier. Yet the returns process has some retailers winning and others floundering.

Penske plans to further introduce alternative fuels into its wider customer base in tandem with a grant from the U.S. Department of Energy.

The heart of a global business has always been the operations by which it buys, makes and moves what it sells to customers. Yet only 45 percent of supply chain and 40 percent of procurement executives at U.S.-based global companies say they are extremely or very confident that their supply chain organizations have the competencies they need today, according to the 2015 Supply Chain Survey from Deloitte.