Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte's 30th annual holiday survey of consumer spending intentions and trends. In fact, free shipping is the top priority for shoppers when it comes to retail policies, with 72 percent of responding consumers planning to take full advantage of the perk. Nearly 9 in 10 shoppers (87 percent) prioritized free shipping over fast shipping (13 percent) when purchasing gifts shopping online.
The private label industry now represents one in every $6 of spend in the United States and poses a significant opportunity for retailers to drive margin, differentiate products, and serve consumer's wide and changing tastes.
Retailers should see a moderate increase in holiday sales in the stores and online this year, according to Deloitte's annual retail holiday sales forecast.
The heart of a global business has always been the operations by which it buys, makes and moves what it sells to customers. Yet only 45 percent of supply chain and 40 percent of procurement executives at U.S.-based global companies say they are extremely or very confident that their supply chain organizations have the competencies they need today, according to the 2015 Supply Chain Survey from Deloitte.
Rising and increasingly volatile costs dominate retailers' top challenges sourcing private label goods, while changes in consumer behavior fueled by mobility and online shopping are driving the strategic importance of private label sourcing, according to Deloitte's study entitled Private Label Sourcing: Strategies to Differentiate and Defend.
Businesses today are just as committed to cost reduction as they were in the depths of the global recession. The main difference now is that many are focused on cost-cutting as a way to drive growth, rather than as a way to survive or avoid insolvency. This was one of the key findings from Deloitte's third biennial cost survey of companies in the Fortune 1000.
Global executives are increasingly concerned about the growing risks to their supply chains and costly negative impacts such as margin erosion and inability to keep up with demand, according to a report from Deloitte. Yet as they operate in this environment of escalating risk, an alarming 45 percent of surveyed executives say their supply chain risk management programs are only somewhat effective or not effective at all.
Smartphones may be among retailers' strongest allies this holiday season, according to Deloitte's annual holiday survey of consumer spending intentions and trends.
Achieving breakthrough improvements in sustainable packaging is more difficult than simply substituting one material for another. In fact, for many, the mere mention of the term can bring to mind flimsy plastic water bottles and noisy chip bags, designs with laudable intent but a high potential for detracting from the customer experience, according to a Deloitte report called "Thinking Outside the Box: Throw Away Your Current Approach to Packaging."
Deloitte is forecasting holiday sales will increase between 3.5 percent and 4 percent as the economy's health and the presidential election take center stage among consumers this fall.
