Delivery cost rose 12% for the median US operator in 2026, and 88% of operators say it is growing as fast as revenue or faster. With UPS and FedEx peak surcharges already live, cost-to-serve is under pressure just as customers redefine what good delivery means.

For retail and eCommerce brands, the customer experience doesn’t end at checkout. The delivery experience is often the last impression a brand makes, yet it can also be one of the parts of the customer journey it controls least.

The company has plans to bring the service to 270 Walmart stores by the end of 2027, spanning Cincinnati, Denver, Los Angeles, Memphis and Miami among others.

Financial writer Rich Duprey says record diesel prices, rising insurance premiums, and higher maintenance expenses are colliding with freight rates that haven't kept pace.

The attorney general’s office said roughly 69,000 members of Amazon’s Prime service experienced slower deliveries as a result of Amazon’s practices.

The best delivery plan rarely survives first contact with the real world. Traffic, delays and last-minute changes can quickly create a gap between what was planned and what drivers must manage on the road. The result is missed delivery windows, inefficient operations and the same disruptions repeating day after day.

New premium service combines QR code for added security on high-value and sensitive shipments.

Uber Freight recommends shippers lock in baseline capacity, build a surge playbook, and evaluate alternatives now before the heart of peak.

Improved shipping performance now depends on aligning operational cadence with the speed of the market, says Reveel.

None of these questions is hard to ask. They’re only hard to ask in November, with a line down and a dispatcher on hold.