ARTICLES
Three Customer Experience Myths, According to Gartner Analysts
The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner Inc. said organizations must ignore three myths in order to achieve a superior customer experience.
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Here Are This Year’s Top 15 Supply Chains in Europe
Gartner Inc. has released the findings from its annual European Supply Chain Top 15, identifying supply chain leaders and highlighting their best practices.
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Gartner Forecasts Global Cloud Revenue to Slow Next Year
The worldwide public cloud services market is projected to grow 17.3 percent in 2019 to total $206.2bn, up from $175.8bn in 2018, according to Gartner Inc. In 2018, Gartner forecasts that the market will grow 21 percent, up from $145.3bn in 2017.
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Governments Are Making Slow Progress With Digital Initiatives, Analysts Say
Digital business initiatives are high on governments’ agendas across the globe. But their ability to scale these initiatives is increasing slowly — and progress lags behind that of other industries, according to a survey by Gartner Inc.
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