The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner Inc. said organizations must ignore three myths in order to achieve a superior customer experience.

Gartner Inc. has released the findings from its annual European Supply Chain Top 15, identifying supply chain leaders and highlighting their best practices.

Digital business initiatives are high on governments’ agendas across the globe. But their ability to scale these initiatives is increasing slowly — and progress lags behind that of other industries, according to a survey by Gartner Inc.

DataOps, private cloud database platform as a service (dbPaaS) and machine learning (ML)-enabled data management are making their debut in the 2018 Gartner Inc. Hype Cycle for Data Management.

Gartner Inc. has released the findings from its biennial Top 25 North American Supply Chain Graduate Programs report. Forty-six institutions in the U.S. and Canada participated in the survey.

Speech recognition will reach the “Plateau of Productivity” within the next two years — and six other technologies will reach mainstream business adoption in the next two to five years, according to Gartner Inc.'s latest Hype Cycle for the digital workplace.

Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to the latest survey by Gartner, Inc.