Supply Chain organizations that ship to retailers are all too familiar with penalties from Walmart, Amazon and Costco. Now the penalty pandemic is spreading to smaller retailers, carriers and 3PLs through accessorial fees. Delivery penalties these days can add up quickly to have a $100k to $10M impact on net revenue.
This game changer playbook explores best practices of how companies like Ferrero, ABInBev & Ken's Food have found ways to mitigate penalties, drive faster resolution for OTIF issues, improve customer satisfaction and turn the tables on retailers and logistics partners. Finally hold them accountable and get 1-3% of revenue back.
Three Keys to Resolving Customer Order Issues 10x Faster:
Countries and States are beginning the process of reopening but the disruptions caused by the Coronavirus pandemic are here to stay for the long term. The exceptions across supply chains, driven by both consumer behavior and operational challenges won't go away overnight. All businesses are struggling to respond to everything from stockouts to production delays to supplier issues. In this play book, we examine one best practice that leading supply chain teams are turning to as they adjust to the wide-ranging impact of the new normal for supply chain: a virtual war room.
Three Strategies to Quickly Establish Your Supply Chain Virtual War Room: