Relative to dock appointment scheduling, one of the challenges this industry faces is that appointment requests come from a broad spectrum of parties (customers, carriers, the customers’ customers, suppliers, brokers, freight forwarders, etc.) The CSRs are doing their best to coordinate timely deliveries and pick-ups but are often restricted by the tools they use (phones, emails, shared calendars and spreadsheets).
THE C3 SOLUTION
With C3 Reservations in place, all parties are connected and synchronized. Operations now have a quick visual report on how the day is looking and carriers appreciate having automated appointment numbers and email confirmations. CSRs have easy, real-time visibility on schedule availability, appointment status and enjoy an intuitive and centralized scheduling tool.