Analyst Insight: A perfect performance means playing the right song for the right audience. This even applies to supply chain. When supply chain is one-size-fits-all, the orchestra falls out of tune, compromising quality to try to satisfy everyone. To deliver the best performance consistently, businesses need to prioritize customer demands through segmentation and synchronization. This reassembles supply chain to place customer needs at the core, allowing harmony between the business and customer. - Rodrigo Cambiaghi, Principal; Claudio Menegusso, Senior Manager; and Carolyn Dombrowski, Consultant, all with Advisory Services of Ernst & Young LLP

Analyst Insight: By 2025, issues such as globalization, social transparency, risk management and sustainability will bring new challenges to all the best procurement organizations around the world. For diverse suppliers, these changes will pose new challenges, while bringing new opportunities for those with a vision for the future. - Angie Li, Partner; Curtis Simpson, Manager; Kirsty A. McNally, Manager, all with Advisory Services of Ernst & Young LLP