Analyst Insight: The titans of business, Amazon and Walmart, are doing an awesome job of growing their companies and transforming the way the marketplace functions. They're innovating supply chain operations and how they are responding to the needs of the customer. They're creating tremendous disruptions that are forcing everyone to play catch up. Lastly, they are on the offensive. They are creating benefits for their customers at such a rate that all other companies are playing at a disadvantage. - Jim Tompkins, CEO, Tompkins International
The retail industry may be transitioning to a "post-modern" consumer-centric era triggered by the speed of technological advancements, globalization and hyper-competition, both online and offline, according to a new report from PwC US and Kantar Retail, titled Retailing 2020.