The customer expects shoe retailer DSW to be able to gather the shoes she wants, regardless of how she's shopping and regardless of where the shoe is located in the retailer's system. So it's good news that DSW reports it has made significant progress on its omnichannel initiative.
Holiday promotions, including so-called Black Friday deals, are expected to begin even earlier this year than last, according to Experian Marketing Services, a cross-channel consumer information firm that recently surveyed more than 200 marketers.
Retailers in the UK are facing a growing threat of "showrooming," according to research from Omnico, which reveals that one in 10 consumers have used their smartphone to buy a product from another retailer's website while in-store.
Offering customers free same-day delivery has long been an elusive goal for e-tailers. Their motivation is simple: If e-tailers can give customers the near-instant gratification of buying in a store, they can eliminate one of the most powerful advantages held by their bricks-and-mortar competitors. Alas, costs and complexity have largely kept same-day delivery (defined here as delivery between sunup and sundown on a weekday) out of reach and, at best, a niche offering.
Walmart's second quarter sales climbed 2.1 percent to $68.7bn, driven by omnichannel investments in ecommerce logistics, updated mobile applications, expanded online inventory, products available for pick-up in store and rolling out fulfillment capabilities to an increasing number of supercenters.