A conversation with retail industry experts on how the coming of the omnichannel is radically altering customers' expectations of service - and how retailers are being forced to respond.
The vertically integrated agriculture and food producer takes on the job of overhauling its supply, demand and logistics-planning systems, while opening a major new production plant.
An annual study of consumer attitudes toward online retailing technology zeroes in on the growing acceptance of delivery drones, mobile payments and virtual reality.
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