Analyst Insight: Key to driving performance and achieving your business strategy is choosing KPIs that clearly align with that strategy. This usually involves identifying three or four areas where the company needs to excel, and then defining a "balanced scorecard" of metrics that shows progress toward the business goals, as well as the trade-offs necessary to achieve those goals. - Rodger Howell, Principal, PwC's Strategy&; Derrick Austring, Director, PwC's Strategy&
Amber Road, a provider of global trade management (GTM) software, has achieved ISO 9001:2008 recertification for its proprietary process for collecting, translating, interpreting and updating country-specific trade regulations.
Lean Six Sigma can be an intimidating concept for shippers to implement, even though it offers huge opportunities for eliminating waste and defects in service. George Abernathy, president and chief commercial officer of Transplace, explains how to get started.
Legacy Supply Chain Services, a North American third-party logistics provider, has released a grader tool designed to help retailers evaluate their supply-chain performance, and identify opportunities for improvement.
Supply Chain operations increasingly are impacted by corporations' quality assurance and quality control programs, says Laurel Nelson-Rowe, managing director of the American Society for Quality. She discusses the importance of these programs in protecting brand reputations and ensuring customer satisfaction.