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Home » Keywords » omnichannel

Items Tagged with 'omnichannel'

ARTICLES

Data Management

How Data Management Drives Omnichannel Supply-Chain Planning

February 6, 2019
John Richardson, SCB Contributor
The scale at which companies are compiling data is pushing them to explore new ways to manage that information.
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Almost Everyone Likes Option to Buy Online, Then Pick Up Items in Physical Stores, Study Says

March 29, 2016
Retale
Ninety-nine percent of consumers who take delivery of online orders in brick-and-mortar stores are pleased with the experience, according to a recent survey. Twenty-nine percent said the option is why they placed the order in the first place.
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Physical Stores Are Alive, But Are They All That Well?

March 22, 2016
Fierce Retail
Brick-and-mortar shopping isn't dead, but it is certainly on the decline: just 57 percent of urban consumers said they preferred to make discretionary purchases in stores, while 39 percent claim their last such purchase was made online.
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Only Half of Organizations Feel Current E-Commerce Systems Maximize Profitability, Study Finds

March 14, 2016
CloudCraze
Despite investing significant time and money in current commerce solutions, the majority of marketers and IT professionals surveyed aren't confident in their capabilities. Nearly one third (30 percent) of brands in both B2B and B2C industries spent more than $2m for their current commerce site, and 44 percent say it took longer than a year to implement, according to the 2016 State of Digital Commerce Report from e-commerce solution provider CloudCraze.
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Profitable Home Delivery - A Prerequisite in Omnichannel World

March 11, 2016
SupplyChainBrain
Analyst Insight: Too many retailers, wholesalers and manufacturers are in a race to the bottom, when it comes to what they charge for shipping. This is not sustainable over the long run. Those that create their own granular, real-time intelligence about where they hold inventory, understand total fulfillment costs, and have the ability to dynamically steer customers to the most profitable options, will be able to satisfy and attract customers, while creating profitable order deliveries. - Bill McBeath, Chief Research Officer, ChainLink Research
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RFID Propels the Retail Sector Forward

March 8, 2016
SupplyChainBrain
Analyst Insight: With the consumer's hands firmly placed on the steering wheel, omnichannel retailing is driving the retail industry forward with record-breaking speed. Item-level RFID is fueling the journey by providing retailers with real-time inventory visibility, rich data insights, and a means for better trading partner collaboration - allowing for more efficient supply chain operations and ultimately, an enhanced customer experience. - Melanie Nuce, Vice President of Apparel and General Merchandise, GS1 US
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Let's Just Call E-commerce - Commerce

March 7, 2016
SupplyChainBrain
Analyst Insight: Retail continues its massive digital evolution; we no longer should look at e-commerce as a separate activity for retailers. Consumers are only concerned about commerce. The lines between different retail channels have blurred, consumers expect retailers to service their demands and needs regardless of which path they decide to leverage with the retailers. Retailers' supply chains must keep pace with these digital changes. -- Guy F. Courtin, Vice President & Principal Analyst, Constellation Research
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Personalized Multichannel Logistics

March 2, 2016
SupplyChainBrain
Analyst Insight: Your target customers have completed their research and are ready to purchase your product. Then comes the final step in the purchasing process - selecting the delivery method (logistics channel) that best fits their immediate needs. In today's world, whether customers realize it or not, they are driving companies to become more flexible in their logistics capabilities. - Thompson Brockman, Partner, Tompkins International
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'Click and Collect' Beyond Ability of Many Retailers Looking to Compete with Amazon

February 2, 2016
CRM Daily
A "hat trick" refers to scoring three goals in a game. A remarkable feat for most players and certainly worthy of doffing your hat to honor the player. In magic, a hat trick describes the infamous illusion of pulling something out of an empty hat, typically a rabbit.
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UK Customers Like 'Click & Collect' Convenience, But Problems Plagued This Christmas Season

January 13, 2016
JDA
More than a third (36%) of Christmas "Click & Collect" shoppers in the United Kingdom encountered issues with their orders, according to the second annual JDA/Centiro Christmas Customer Pulse report.
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