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Home » Authors » CRM Daily

CRM Daily

Articles

ARTICLES

Here Come Smart Stores With Robots, Interactive Shelves

January 12, 2017
CRM Daily
Tomorrow's retail stores want to take a page from their online rivals by embracing advanced technology - everything from helpful robots to interactive mirrors to shelves embedded with sensors.
Read More

Thanksgiving Day Shopping Is Here to Stay, But With Tweaks

November 22, 2016
CRM Daily
Thanksgiving Day shopping - a delight to some, an anathema to others - isn't going away, but some stores are rethinking their strategies on whether it makes sense to be open on the holiday itself. Many of the nation's major mall operators and the big retailers that anchor them, such as Toys R Us, J.C. Penney and Macy's, are sticking with what they want to be a new tradition, kicking off the holiday shopping season on Thanksgiving Day.
Read More

Analytics Professionals Are Questioning 'Big Data' After U.S. Election

November 18, 2016
CRM Daily
For an American public that relies on data for everything from where to find the best taco to the likely victor in a baseball game, Election Day offered a jarring wake-up: The data was wrong. Donald Trump's stunning electoral win came despite prognosticators' overwhelming insistence he would lose. And it has forced many to question not just political polling, but other facets of life that are being informed and directed by data.
Read More

Amazon Adding 120,000 Workers To Meet Holiday Demand

October 21, 2016
CRM Daily
The holidays are coming, and Amazon says it plans to add 120,000 seasonal workers in an effort to meet an expected spike in demand as more and more people trade bricks for clicks. The seasonal positions will be created at fulfillment centers, sorting centers and customer service sites in 27 states. The move marks a 20 percent boost from the 100,000 seasonal hires a year ago.
Read More

Amazon's Pricing Change for Grocery Delivery Is Strategic, Analyst Says

October 17, 2016
CRM Daily
For the better part of the last decade, Amazon Fresh has been an enigma. Now, with a change to its pricing, Amazon positions Fresh much more favorably, said Keith Anderson, a vice president at Profitero, an e-commerce analytics start-up that works with retailers and consumer brands.
Read More

UPS Testing Drones for Package Delivery

October 12, 2016
CRM Daily
UPS has begun testing drones with robot-maker CyPhy Works to make commercial deliveries in remote or difficult-to-access locations.
Read More

Dell Completes Takeover of EMC Corporation

September 15, 2016
CRM Daily
Dell Technologies has announced completion of the acquisition of EMC Corporation, creating a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform information technology and protect their most important asset, information.
Read More

Cloud-Based Software Accounts for About 10 Percent of Top Vendors' Revenue

August 31, 2016
CRM Daily
As more and more enterprises give up license-based software in favor of faster, more convenient cloud services, the software industry itself is changing dramatically, according to advisory firm. Although legacy software companies that have moved into the cloud are reaping the benefits of the growing "as-a-service" ecosystem, they are also facing some risks.
Read More

Millennials Don't Have Loyalty to Brands That Previous Groups Had

July 29, 2016
CRM Daily
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand committed as previous generations of consumers.
Read More

Retailers Need to Redefine What 'Store' Means

July 1, 2016
CRM Daily
A large number of traditional retailers are struggling to grow profitably. In addition to bankrupt retailers like Sports Authority, many others are closing stores. Yet, the "Beast from Seattle" continues to thrive ... posting double-digit year-over-year growth, and now even quarterly profits.
Read More
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