The product return process has long been neglected at companies, written off as a necessary expense that adds no value. The returns function and any process related to it is often given the bare minimum of time and consideration. Typically, once an item is returned, it's thrown into the back of a warehouse and forgotten about while a new product was shipped to the customer.
As a growing 3PL, ProTrans is taking a proactive approach to finding mid-sized, regional carriers that are a good match for its network. Shawn Masters, COO, discusses the company's carrier program and its proprietary carrier-matching software application.
Retailers are moving away from liquidating outdated inventory for a set price of pennies on the dollar, says Jeremy Witte, COO of Genco Marketplace. Instead they are looking to partners to maximize liquidation returns through a network of secondary merchants.