The product return process has long been neglected at companies, written off as a necessary expense that adds no value. The returns function and any process related to it is often given the bare minimum of time and consideration. Typically, once an item is returned, it's thrown into the back of a warehouse and forgotten about while a new product was shipped to the customer.

Even though 2014 is barely behind us, supply chains operate best 12 months out. If the 2015 holiday rush isn't top of mind, you're already behind.