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When you begin evaluating service providers the basic requirements are straightforward. You want a provider with expertise in your industry, a deep understanding of your processes and a proven track record of superior delivery. The provider should be responsive, communicate clearly and demonstrate that it wants your business. However, because these are table stakes in the provider game, the selection process often comes down to "soft characteristics."
Determining which of the qualified providers will work best with you requires a close eye during the sales process. There are six important red flags that can indicate the potential for a dysfunctional and damaging relationship. Keeping an eye out for these signs can help you spot a problem before it is too late.
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