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For years General Motors Co. has wanted to be more like Toyota Motor Corp. It wanted to sell more passenger cars like Toyota. It wanted Toyota's reputation for reliability. But in one area, GM is doing everything it can to not be like Toyota.
As federal safety officials began investigating the cause of fires that followed test crashes of its Chevrolet Volt electric vehicles, GM shifted into communications overdrive, trotting out senior executives and engineers to talk about the issue and launching a customer-care initiative.
Analysts say the Detroit automaker wants to be sure it is not seen as sitting on its hands and downplaying a safety issue - a trap Toyota fell into after a deadly 2009 car crash killed four people and set off fears of sudden uncontrolled acceleration in Toyota and Lexus vehicles.
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