The modern ERP industry has evolved dramatically over the last decade, thanks to new technologies and tools that have emerged, and new ERP development philosophy, mainly due to Web-based applications and, later, cloud computing ideas. And many ERP software vendors do a really good job in the usability direction, introducing interface and other human-software interaction tools and improvements on a regular basis and within a systematic enhancement road map. At the same time, usability doesn't seem to be something ERP developers always think about first. Nor has the ERP industry made all possible efforts to make its products more user-friendly, intuitive, straightforward, and comfortable to use overall.
Certainly, business software is not an entertainment product and it is not intended to provide amusement. However, human factors and end user experience should not and cannot be the very last priority for developers of ERP products. A lack of user-friendliness in ERP software solutions is often not the fault of developers or product managers, as they might be very restricted by technical limitations, software development road map directions, other important priorities that interfere with usability improvements, remaining inherited software development flaws, and so on. Yet, although many arguments can be brought up as an excuse, the end result"”ERP interface and usability level"”are the things that eventually matter the most.
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Keywords supply chain management IT, value chain IT, supply chain solutions, supply chain systems, enterprise resourcing planning system implementations
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