Big software companies really only care about two things: one, how many licenses they can sell, and two, how to ensure that their customers are roped into annual support agreements. Do they care about your long-term profitability? Nah. All that matters to them is that you're paying your maintenance fees.
Now, before I get hate mail from furious software companies, let me make the usual disclaimer about how there really are lots of great companies out there that care about their customers and provide great software at a great price. They're really just great.
Now that I've gotten that out of the way, let's go to the issue at hand.
Source: CRM Daily, http://www.crm-daily.com