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Servigistics says the most recent release of its Service Workforce Management solution combines service workforce planning; technician scheduling; dispatch and route optimization; mobility, advanced mapping and traffic technologies; and service parts planning, forecasting and pricing in a single application.
"While product-based margins diminish in maturing industries, service margins remain very healthy," says Gary Brooks, executive vice president of marketing and alliances for Servigistics. "This is resulting in increased demand for integrated strategic service management solutions specifically designed to add value to existing ERP systems and address service planning and operations issues."
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