Crystal Lee is at a point of her professional career to look back at what she has learned. In a new white paper, she assesses why some improvement initiatives produce sustainable results – and why others fail.

Crystal writes about what needs to be in place to ensure success. Learn from Crystal’s experiences:

*           Questions to ask to determine the organization’s readiness for the initiative.
*           How to establish an escalation process that makes for raising issues to senior leadership.
*           How create multi-year glide paths to help sustain results and turn improvement projects into legacies for the business.