• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SRM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Robotics
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • REGIONS
    • Asia Pacific
    • Canada
    • China
    • Europe
    • Latin America
    • Middle East/Africa
    • North America
  • BLOG
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » FTC Requires Online Retailers to Comply with Same Shipping, Refund Rules as Phone and Mail Order-based Vendors

FTC Requires Online Retailers to Comply with Same Shipping, Refund Rules as Phone and Mail Order-based Vendors

LegalGovtRegulatory_2_12.gif
September 23, 2014
E-Commerce Times

Since 1975, buyers from mail and phone-based sellers have been entitled to expect shipment of their orders within any advertised time frame, or 30 days if no specific promise is made, according to the FTC's "Mail or Telephone Order Merchandise Rule" issued that year.

A retailer that couldn't meet that expectation was required to obtain the buyer's consent to a shipping delay or refund payment for the undelivered merchandise.

That rule now has been updated – not only to explicitly include online retailers, but also to recognize modern forms of payment, Jock Chung, an attorney with the FTC, said.

While the old rule covered cash, check, money order and credit card payments, it "left open the question of how to make refunds for debit cards, gift cards and other payment methods," Chung explained. "So we defined some of the requirements for those different payment methods."

The changes will become effective Dec. 8 as part of the newly renamed "Mail, Internet, or Telephone Order Merchandise Rule."

Read Full Article

RELATED CONTENT

RELATED VIDEOS

Technology Global Supply Chain Management Regulation & Compliance Order Fulfillment Pharmaceutical/Biotech Retail
KEYWORDS E-commerce Times Express Shipments Global Supply Chain Management online sales order fulfillment parcel delivery Pharmaceutical/Biotech Regulation & Compliance Retail retail supply chain Supply Chain Analysis & Consulting Supply Chain Management: Retail Technology
  • Related Articles

    For Retailers, 2015 Must Be the Year of Omnichannel Commitment, Study Says

    Order Collaboration Yields ROI for Leading Apparel Manufacturer

E-Commerce Times

There's Money in M-Commerce, But What Is It--Ringtones?

More from this author

Get regular updates!
Subscribe to our newsletter

Enjoy curated articles directly to your inbox.

Popular Stories

  • 1115_chinarareearthminerals

    Podcast | Can China’s Monopoly on Rare Earth Minerals Be Broken?

    Sourcing/Procurement/SRM
  • 1111_makeorbreakblockchain

    The Element That Can Make or Break Blockchain for the Supply Chain

    Technology
  • 1125_themodernfactory

    The ‘Modern’ Factory Remains a Dream for Many Manufacturers

    Technology
  • 1118_howconsumerproductscompanies

    How Consumer-Products Companies Are Wasting Their Digital Spend

    Technology
  • 1122_forcedlaborinindia

    Podcast | This Campaign Is Out to Stop Forced Labor in India

    Sourcing/Procurement/SRM

Digital Edition

55746

Subscribe today and receive the latest issue

Start Your Subscription

Case Studies

  • Manufacturer Slashes Shipping Costs With AI Packaging Solution

  • Apparel Retailer Saves $45 Million With Reverse Logistics Solution

  • QuestaWeb Configures Fragrance Company’s Complex Procedures Into Its Advanced FTZ Software

  • Business Turnaround: Integrated Business Planning as a Management Tool

  • How a 3PL Reduced Rejected Deliveries Using LoadProof

Visit Our Sponsors

  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • Webinars
  • The Magazine
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • 100 Great Partners Form
  • Resources
    • Newsletters
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us

All content copyright © 2016 - 2018 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing