Many human-resources departments have focused on optimizing their internal organizations, operating costs and processes. Yet to drive the greatest enterprise value, human resources organizations must insert themselves into the enterprise value-chain. Leveraging composite applications enabled by enterprise SOA architecture will result in leading-edge, intelligent enterprise-wide solutions that create newfound business value.
Embedding HR business processes and data within front-office business applications across the enterprise value chain will increase and optimize the value of a company as a whole. The intent will be to integrate human resources capabilities into horizontal and industry-specific processes, including:
• Field Service applications to optimize productivity.
• Call Center infrastructure to optimize customer experience.
• Sales processes to maximize revenue. Manufacturing processes to maximize quality.
By "re-using" enterprise SOA enabled application components across a natively integrated open platform, business experts can graphically assemble enterprise-level end-to-end business processes with minimal involvement from an information technology professional.
Source: BPM Today, http://www.bpm-today.com