The company does this by offering 1.5 million parts and products and a kind of "Car Talk" level of automotive problem diagnoses, minus the folksy radio humor. U.S. Auto Parts Network operates online, without traditional stores. It has a core customer base of well-educated and financially secure married men with families, 45 to 65 years old.
Shane Evangelist, the company's chief executive, said one part of the business "is for people who have damaged their cars in a collision. Another is replacing parts no longer under warranty. The third provides accessories and performance parts."
But the company, established in 1995 and public since 2007, has had to work on some problems of its own.
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