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The U.S. market for manufactured goods remains strong, and no international shipper would have it otherwise. But a vibrant economy places even greater demands on suppliers to provide top-notch service to their customers.
|Micron cut its core suppliers from 156 to 87, and crafted tight alliances with the remaining players.|
|When problems crop up, "you need to look at them objectively, and mutually go after them without finger-pointing."|
- Rick Forti of Lucent BCS
|"If you don't have the fundamentals and good information, it's very hard to build high levels of trust."|
- Colin Funnell of Guinness-Bass Import
|Scott McMartin expects his software providers to deliver the same level of|
value-added service that MedSurg offers
its own customers.
|An effective software package "has to offer a program that's going to do all my logistics needs today... and come up with input as to what I can't visualize."|
- Catherine McCallum of Xylan Corp.
|The contract features generous incentives for Emery. "To bring about change and promote efficiencies, both companies must be rewarded."|
- Don Cox of Emery Global Logistics
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