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Sometimes decision makers choose a solution oblivious of the fact that it will require frustrating workarounds or manual interventions, while this really transforms the meaning of work.
But the darker, deeper truth is that ERP systems have simply not lived up to their promise, which is that all data-related matters of an organization could be brought together in one single location and tool.
Looking at the current information technology landscape, it’s clear that there is no “one tool.” Legacy infrastructure is typically overlaid with a wide range of applications and interfaces. These add-ons are often marketed as plug and play with the underlying technology, but often, they are not.
As most of us are getting used to well-designed consumer applications in our daily lives, we are getting less and less tolerant to business software that is poorly set up and requires our continuous assistance. Business applications are now compared to consumer applications. And the employees’ opinions are becoming more and more vocal and cynical.
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