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Air Canada is Canada's biggest air cargo services provider, and most of its customers are large freight-forwarding companies and businesses that transport their products via expedited air service rather than aboard land vehicles. Approximately 10 years ago, Franwell approached Air Canada Cargo, looking to use the firm as a live laboratory for the testing of a radio frequency identification system to track the movements of cargo automatically. The cargo service provider has since spent several years testing and developing the technology, and is now deploying it across many of its stations.
With the CargoAware system Franwell has developed, Air Canada Cargo expects to increase its shipment visibility, reduce the incidence of human errors, improve its use of resources and better support e-commerce initiatives related to tracking the receiving, packing and shipping of packages at its many stations around the world, says Barb Johnston, Air Canada Cargo's manager of operational technology.
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