In the high-stakes world of enterprise technology, repairs and replacements cost original equipment manufacturers big-time but there’s no way around the investment. If you think you spend a lot on screen, test and repair now, just wait. As the global economy expands, so, too, will customer expectations. Now’s the time to scrutinize your processes and strategic partnerships — and consider today’s ways to fix defective units.
There are two common approaches: Do it yourself in-house or outsource to one or more trusted partners. Each approach has its advantages and challenges. There is a lot to consider when making that choice — are you achieving optimal turnaround times? Are you controlling total cost of ownership? Is your inventory management effective and efficient? Are you fully leveraging in-region resources to streamline trade compliance efforts and control costs? Finally, are you capturing the data throughout the returns and repair process to drive informed business decisions?
A robust returns and warranty management program, one that includes screen, test and repair services, is essential to addressing those areas.
Download this resource to learn more about screen, test and repair services:
• 5 key challenges in screen, test and repair
• The options: In-house or outsource, and costs associated with each
• A real-world case study
• 5 distinct advantages for using a service supply chain solutions provider’’
Please CLICK HERE to download the whitepaper.
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