Challenge: Due to the COVID-19 outbreak, a U.S. restaurant chain faced unprecedented factors and unknowns, creating product volatility within its supply chain.
Solution: Armada immediately outlined effective business operations and revised procedures for loading and unloading products to meet up-to-date COVID-19 safety requirements, including adherence to state restrictions and guidelines. Armada warehouse management then adapted and trained all team members accordingly. These implemented solutions allowed for the continuation of a reliable supply chain. When states began to re-open, Armada quickly adjusted again to the “new” needs with accelerated Supply Chain Hub Center activity and expedited shipments. Armada continues to monitor and provide frequent updates to the client as conditions change.
Results: The client’s performance metrics and satisfaction remain consistently high across its nationwide restaurants; 95% on-time delivery — plus or minus 30 minutes from scheduled appointment time — has been maintained throughout the COVID-19 pandemic.
About the Solution Provider: Armada creates innovative, fully integrated supply chain solutions that deliver competitive advantages and improve business performance. We believe that “There’s a Better Way” to manage supply chains—a better way rooted in simplicity, transparency and extraordinary service by providing outsourced logistic solutions that create smaller, smarter and more agile networks.
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