The rapid expansion of the four major business intelligence solutions vendors has led them to focus on integrating platforms rather than creating new tools, which has resulted in complex and expensive solutions and stagnant innovation.
This shift has not proven problematic for large enterprises that possess the required resources to support these BI solutions, as they have large IT departments full of technology-savvy employees, not to mention sizable budgets to invest in the adoption of these expensive solutions. Furthermore, these enterprises will, in fact, benefit from the end-to-end BI packages that result from the BI powerhouses' integrated offerings and homogeneous platforms.
However, what happens when small or medium-sized businesses look for BI solutions? SMBs usually do not have the same available resources to dedicate to aggregating and analyzing data.
Source: CRM Buyer, http://crmbuyer.com
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